Quality Policy
Founded in 2015, ZELSIOR is one of the leading debt recovery service providers in Spain. Our main value lies in the extensive experience and qualification of our professionals involved in each service line, the application of technological solutions in the management of legal representation procedures, and a firm commitment to developing innovative complementary solutions that add value throughout the management cycle in which we support our clients.
Our commitments
The company management commits to providing the necessary resources to:
- Implement and maintain the ISO 9001 quality management system.
- Comply with legal requirements and other applicable requirements.
- Improve customer satisfaction, which is the core element of our activities and the design and configuration of our services to meet their needs and exceed their expectations.
- Continuously improve the quality management system.
General principles of action
We understand that quality management must be integrated into our company. To this end, we primarily follow these actions:
- Identify and evaluate risks and opportunities.
- Establish annual objectives that allow us to improve our management system.
- Review the quality management system through audits and the quality committee.
- Engage all stakeholders with our policy through our website.
Approval
Company Board of Directors
Madrid, February 24, 2022
Revision: 1
Revisión: 1
