Quality Policy

Founded in 2015, ZELSIOR is a leading provider of debt recovery services in Spain. Our core value is the extensive experience of our professionals, our use of advanced technological solutions, and our commitment to innovative services that add value throughout the client management cycle.

Our Commitments

The management is dedicated to providing the necessary resources to:

• Implement and maintain the ISO 9001 Quality Management System.
• Comply with all legal and other applicable requirements.
• Enhance customer satisfaction, which is central to our activities and service design.
• Continuously improve the quality management system.

General Principles of Action

Our quality management is integrated into every aspect of our company. We adhere to these principles:

• Identify and evaluate risks and opportunities.
• Establish annual objectives to improve our management system.
• Conduct regular reviews of the quality management system through audits and a quality committee.
• Engage all stakeholders with our policy via our website.

Approval

Company Board of Directors

Madrid, February 24^th, 2022

Revision: 1